FAQs

Welcome. It’s easy to get started.

The Hub is an online member community that allows you to connect, learn and share with colleagues like never before. We’ve put together this handy FAQ guide to show you the basics to help you get the most out of your new member benefit.

General Contacts / Connections Communities / Discussions Library / Resources

General | Top

Q: What is my username/password?

A: Your login credentials are the same username and password that you use to log in to NAR's main website, nar.realtor. If you have forgotten your login credentials or need assistance with your login information, please click here. NAR's experts in Information Services can also help, please call 800-874-6500 (8:00 a.m. - 6 p.m. Central, Monday-Friday).

Q: How do I update my contact information?

A: Locate your profile page by choosing Profile from the top right drop-down menu next to your picture. Review your Contact Details in the left column. This information is pulled from NRDS so be sure to keep your information up to date with your point of entry (POE) at your local association.

Q: How do I control what information is visible in My Profile?

A: Please navigate to your profile page, then select the "My Account" tab and choose "Privacy Settings" from the drop-down menu. This will let you control what information is visible to whom.  After you’ve made changes, click the “Save Changes” button at the bottom of the page.

Q: What profile information is recommended?

A: For the best experience and to get the most out of The Hub, we recommend you fill out all the information on your profile page, as well as upload a profile picture. The goal and purpose of The Hub is to provide a space where NAR committees connect. It’s a private, secure location where committee members can network and collaborate with each other year-round and have anytime access to those discussions via a computer or mobile device.

Contacts / Connections | Top

Q: How do I find other members?

A: Click the “Network" or "Directory” link found in the main navigation bar. The Directory lets you search for other users based on:
  • First and/or last name
  • Company/Institution name
  • Email address

Switch to the “Advanced Search” tab to refine your search results further.

Q: How do I add contacts to my contact list?

A: There are several ways to add contacts. When you perform a search in the Directory, you will see an “Add as contact” button to the right of each person in your search results. Just click this button to send a contact request. If you click through and view an individual’s profile, you can click the contact request link to the right of his or her profile picture.

Q: Why should I add contacts to my contact list?

A: Creating this virtual address book makes it easy to send your contacts messages through the community site to stay in touch, ask questions or even build a referral network. Additionally, when you view another member’s profile, you’ll be able to see any contacts you have in common. You can also choose to let your contacts view certain demographics in your profile that others can't.

Communities / Discussions | Top

Q: What are communities?

A: Communities are the place where committee members participate in discussions and share resources with other members. Each committee is a community.

Q: What communities do I already belong to?

A: All committees to which you have been appointed in the current year.

Q: How can I control the frequency and format of emails I receive?

A: Navigate to your profile and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu.  On that page, there are subscription options: Real Time, Daily Digest, No Email.  

For each discussion, you have the following delivery options:
  • Real time: sends an email every time a new message is posted.
  • Daily digest: sends one email to you each day, consolidating all of the posts from the previous day.
  • No Email: allows you to be part of the group without having emails sent to you. You can still post and read others’ messages by logging into the community site.

Q: Can I leave a community or unsubscribe from a discussion?

A:  No. Hub participation is required for committee service.

Q: How do I respond to others’ posts?

A: To respond to a discussion post, click “Reply to Discussion.” To send a private message to the author of the post, please select “Reply to Sender” (located in the "Reply to Discussion" drop-down).  We recommend replying to the sender for simple comments like “me, too” that add little value to the overall discussion and replying to the entire community when you are sharing knowledge, experience, or resources.

Q: How do I start a new discussion thread?

A: At the website, go to your community and click the "Add" button next to "Latest Discussion Posts." From an email notification, you can use the “Post New Message” link located near the top of the email.

Q: I’m having trouble viewing the HTML email messages. How do I fix this?

A: If images are not appearing, it is likely that your email client is set to suppress images. This should be something you can change in your security or viewing options. If you would rather receive text-based email, go to your profile page and click on the "My Account" tab. Choose "Community Notifications" from the drop-down menu. Select the “Plain Text” format option for each of the discussions you are subscribed to.

Q: Can I search for posts across all the communities?

A: Yes, please enter a keyword in the search bar located in the main navigation. To refine your search results, please see the left hand column filter options.

Q: How do I see a listing of all of the posts to a specific community?

A: Locate the community you are interested in viewing from the appropriate communities page. Click through the community's landing page, then click on the “Discussions” tab. If you see a post you’re interested in, click the subject line which will take you to the entire thread. “Show Original Message” at the bottom of all of the posts in a thread will display the original message that started that discussion.
Libraries | Top

Q: How do I find resources that have been uploaded by other community members?

A: Find the community on the All Communities page. Click to the community's landing page, then click on the “Library” tab. If you do not know where the resource is, enter search terms in the main search box.

Q: How do the libraries get populated?

A: The libraries are populated in two ways:
1.  When you include an attachment in a discussion post, the system automatically places it in that community's library.
2.  You can also upload documents directly to a library by using the “Share a File” link found under “Participate” in the main navigation or "Create New Library Entry" button on any community's library page. Library resources are not required to be associated with a discussion thread.

Q: How do I upload a file?

A: Select "Create New Library Entry" on any community landing page. Follow these few steps in order:
  • Choose a title for your document
  • Write a brief description.
  • Select the library to which you’d like to upload it.
  • Choose an Entry Type (most will be Standard Files, but be cognizant of any copyright licensed material).
  • Add your name as Owner
  • Click “Next.”
  • Upload your file.
  • Click “Finish” to post your library entry.

Q: What kind of documents can I upload?

A: The system supports dozens of file types including hyperlinks, standard files (Word, Excel, PowerPoint), webinars, images and YouTube videos.